How to reach us
Email support@ihmloyalty.com for installation or access issues, catalog configuration, PDF generation, branding or logo issues, account or privacy questions, and technical problems.
What to include
When useful, include your Shopify store domain, a concise description of the problem, the relevant catalog name, and screenshots or error text.
Do not send passwords, Shopify access tokens, payment information, or other sensitive credentials by email.
More information
Review our Privacy Policy and Terms of Service, or visit ihmloyalty.com.
This support information is effective as of September 21, 2026. We do not publish guaranteed support hours or response times.